Policies & Protocols
SCHEDULING
ALL CLIENTS
All clients, new and existing, are required to self-schedule and make a deposit to confirm and hold your appointment. The deposit will be applied to your balance due at the end of service. Your deposit charge will be assessed at the time of scheduling.
RESERVATIONS
All appointments require a prepayment deposit for reservation. You can expect to see a charge assessed if you've scheduled. This deposit is for the purpose of maintaining the no-show/last minute cancellation policy. In the event you do not show for your appointment, reschedule or cancel outside of the allotted time frame, your deposit will not be refunded.
*Deposits are refundable up until 24 hours before your scheduled appointment.
SELF-SCHEDULING
All clients are required to self-schedule appointments, however, please be aware that your appointment could be moved up or down 10 to 30 minutes to avoid scheduling conflicts. If any change to your appointment is made, you will be notified via email or phone.
RESCHEDULING
If you move your appointment, there is a chance your rescheduled appointment may be adjusted to accommodate the existing schedule and/or to avoid overlap. Please understand that when you move your appointment, accommodations must be made around existing appointments. If your rescheduled appointment conflicts with the schedule, your appointment may be moved.
LAST MINUTE CANCELLATIONS/RESCHEDULING, NO CALL, NO SHOWS
Rescheduling: please reschedule no later than 12 hours prior to your appointment, otherwise you forfeit your deposit. However, making and rescheduling a same day appointment is permitted.
Cancellation: If you cancel your appointment less than 12 hours of your scheduled time, you forfeit your deposit.
No Call-No Show: not only is it rude but inconvenient and inconsiderate, therefore, you definitely forfeit your deposit.
It is understood that "life happens", however, Kristen asks for courteousness when scheduling. Your scheduled appointment is booked for you and you only.
_________________________________________________________________________________________________________________________________
CANCELLATION POLICY
Silk Body Waxing Studio asks that you please only book appointments you can commit to, otherwise, you will be held responsible for the associated charges.
Please note: If, for any reason, you are unable to make your appointment through no fault of Kristen or Silk Body Waxing Studio, consideration will not be given. You will forfeit your prepayment deposit. If you are unsure of your ability to show, day-of scheduling may be a better option instead of future booking. In the event you are running late, please call to notify.
_________________________________________________________________________________________________________________________________
*Kristen is VERY protective of her book, clients and her time; wasting her appointments is not an option. In turn, she asks for your commitment to your appointment.
_________________________________________________________________________________________________________________________________
PRICING
The pricing listed is usually the maximum amount a service you can expect to pay. Pricing is structured based on the allotted amount of time it should take to complete a service. Although the advertised price is listed, clients may pay more if the service(s) exceed the expected duration.
APPOINTMENTS
APPOINTMENT MODIFICATIONS
DOWNGRADING
If you need to change any services, (lesser in cost and/or time) please do so upon receiving your confirmation, NOT at the time of your arrival. To downgrade services, you will be expected to comply with the already scheduled service sum, unless substituting a service in equal amount of time and price.
UPGRADING
If you would like to add service(s) to your appointment post-confirmation, it may or may not be possible due to time restraints. Feel free to ask.
SUBSTITUTIONS
"Instead of _____________, can I get _____________ done instead?" Certainly, as long as it's a service of equal value and time.
APPOINTMENT CONFIRMATION
Before your appointment, you will receive an appointment confirmation either via email or text. If you have any questions or are unsure about what you've scheduled, feel free to call or email to get clarity. After confirming or after the 12 hour mark, your services are set in stone and will not be altered upon the time of our arrival.
FAILED APPOINTMENTS
Please be aware that timing can sometimes be an uncontrollable factor in appointment based business, therefore, waiting may be inevitable. Your patience is greatly appreciated, however, if you've arrived to your appointment and feel your waiting has infringed upon your schedule, please allow 20 minutes max. If you can no longer wait, you may reschedule with no cancellation fee. Kristen is usually very punctual, but if time slips away, it is asked of you to be vocal about your wait time. Leaving without proper notice constitutes as a cancelation. (Wait time begins one minute after your scheduled appointment time, not at the time of your arrival.)
+1 APPOINTMENT BOOKING
Please only book for yourself and yourself only. All appointments require a card for reservation, client's first and last name, service(s) booked and phone number. If you do decide to book an appointment for someone other than yourself, please understand that if anything goes awry with the appointment(s), the balance will fall on you.
CONSIDERATIONS & ETIQUETTE
Appointments can be made days in advance or same-day, at any time. Appointments can be made conveniently online via website, email or calling. For walk-in availability, please call.
***LADIES***
Please take your menstrual cycle into consideration before booking a Brazilian wax appointment. Kristen will not render BRAZILIAN services to clients who are on their cycle. Please consider your cycle and schedule your appointment accordingly.
ARRIVAL
Please do not arrive before your EXACT appointment time and no later than 15 minutes after your scheduled appointment. (You will not be buzzed in before). The studio is very small (<300sq ft.) and it is not a salon. Silk prides itself on client comfort and high-quality service, which includes on-time appointments and providing efficient, one-on-one service. As timing is everything, arriving too early or too late for your appointment may infringe upon other clients' appointments. If you will be running late, please call ahead of time to let Kristen know, if not, you may lose your appointment, be left, and/or be assessed a fee. Arriving too late could result in a canceled appointment.
HAIR LENGTH
The appropriate length is roughly 1/4 inch = a grain of rice.
ACCEPTED FORMS OF PAYMENT
1. Cash
2. Apps: Paypal, Venmo, CashApp
Paypal: 215-687-6698 | Venmo: SilkBodyWaxing-Studio | CashApp: $SilkBodyWaxing-Studio
3. All major credit + debit cards
Kristen isn't as rigid as her rules. She just runs a (really) tight ship.
See you soon : )
ALL CLIENTS
All clients, new and existing, are required to self-schedule and make a deposit to confirm and hold your appointment. The deposit will be applied to your balance due at the end of service. Your deposit charge will be assessed at the time of scheduling.
RESERVATIONS
All appointments require a prepayment deposit for reservation. You can expect to see a charge assessed if you've scheduled. This deposit is for the purpose of maintaining the no-show/last minute cancellation policy. In the event you do not show for your appointment, reschedule or cancel outside of the allotted time frame, your deposit will not be refunded.
*Deposits are refundable up until 24 hours before your scheduled appointment.
SELF-SCHEDULING
All clients are required to self-schedule appointments, however, please be aware that your appointment could be moved up or down 10 to 30 minutes to avoid scheduling conflicts. If any change to your appointment is made, you will be notified via email or phone.
RESCHEDULING
If you move your appointment, there is a chance your rescheduled appointment may be adjusted to accommodate the existing schedule and/or to avoid overlap. Please understand that when you move your appointment, accommodations must be made around existing appointments. If your rescheduled appointment conflicts with the schedule, your appointment may be moved.
LAST MINUTE CANCELLATIONS/RESCHEDULING, NO CALL, NO SHOWS
Rescheduling: please reschedule no later than 12 hours prior to your appointment, otherwise you forfeit your deposit. However, making and rescheduling a same day appointment is permitted.
Cancellation: If you cancel your appointment less than 12 hours of your scheduled time, you forfeit your deposit.
No Call-No Show: not only is it rude but inconvenient and inconsiderate, therefore, you definitely forfeit your deposit.
It is understood that "life happens", however, Kristen asks for courteousness when scheduling. Your scheduled appointment is booked for you and you only.
_________________________________________________________________________________________________________________________________
CANCELLATION POLICY
Silk Body Waxing Studio asks that you please only book appointments you can commit to, otherwise, you will be held responsible for the associated charges.
Please note: If, for any reason, you are unable to make your appointment through no fault of Kristen or Silk Body Waxing Studio, consideration will not be given. You will forfeit your prepayment deposit. If you are unsure of your ability to show, day-of scheduling may be a better option instead of future booking. In the event you are running late, please call to notify.
_________________________________________________________________________________________________________________________________
*Kristen is VERY protective of her book, clients and her time; wasting her appointments is not an option. In turn, she asks for your commitment to your appointment.
_________________________________________________________________________________________________________________________________
PRICING
The pricing listed is usually the maximum amount a service you can expect to pay. Pricing is structured based on the allotted amount of time it should take to complete a service. Although the advertised price is listed, clients may pay more if the service(s) exceed the expected duration.
APPOINTMENTS
APPOINTMENT MODIFICATIONS
DOWNGRADING
If you need to change any services, (lesser in cost and/or time) please do so upon receiving your confirmation, NOT at the time of your arrival. To downgrade services, you will be expected to comply with the already scheduled service sum, unless substituting a service in equal amount of time and price.
UPGRADING
If you would like to add service(s) to your appointment post-confirmation, it may or may not be possible due to time restraints. Feel free to ask.
SUBSTITUTIONS
"Instead of _____________, can I get _____________ done instead?" Certainly, as long as it's a service of equal value and time.
APPOINTMENT CONFIRMATION
Before your appointment, you will receive an appointment confirmation either via email or text. If you have any questions or are unsure about what you've scheduled, feel free to call or email to get clarity. After confirming or after the 12 hour mark, your services are set in stone and will not be altered upon the time of our arrival.
FAILED APPOINTMENTS
Please be aware that timing can sometimes be an uncontrollable factor in appointment based business, therefore, waiting may be inevitable. Your patience is greatly appreciated, however, if you've arrived to your appointment and feel your waiting has infringed upon your schedule, please allow 20 minutes max. If you can no longer wait, you may reschedule with no cancellation fee. Kristen is usually very punctual, but if time slips away, it is asked of you to be vocal about your wait time. Leaving without proper notice constitutes as a cancelation. (Wait time begins one minute after your scheduled appointment time, not at the time of your arrival.)
+1 APPOINTMENT BOOKING
Please only book for yourself and yourself only. All appointments require a card for reservation, client's first and last name, service(s) booked and phone number. If you do decide to book an appointment for someone other than yourself, please understand that if anything goes awry with the appointment(s), the balance will fall on you.
CONSIDERATIONS & ETIQUETTE
Appointments can be made days in advance or same-day, at any time. Appointments can be made conveniently online via website, email or calling. For walk-in availability, please call.
***LADIES***
Please take your menstrual cycle into consideration before booking a Brazilian wax appointment. Kristen will not render BRAZILIAN services to clients who are on their cycle. Please consider your cycle and schedule your appointment accordingly.
ARRIVAL
Please do not arrive before your EXACT appointment time and no later than 15 minutes after your scheduled appointment. (You will not be buzzed in before). The studio is very small (<300sq ft.) and it is not a salon. Silk prides itself on client comfort and high-quality service, which includes on-time appointments and providing efficient, one-on-one service. As timing is everything, arriving too early or too late for your appointment may infringe upon other clients' appointments. If you will be running late, please call ahead of time to let Kristen know, if not, you may lose your appointment, be left, and/or be assessed a fee. Arriving too late could result in a canceled appointment.
HAIR LENGTH
The appropriate length is roughly 1/4 inch = a grain of rice.
ACCEPTED FORMS OF PAYMENT
1. Cash
2. Apps: Paypal, Venmo, CashApp
Paypal: 215-687-6698 | Venmo: SilkBodyWaxing-Studio | CashApp: $SilkBodyWaxing-Studio
3. All major credit + debit cards
Kristen isn't as rigid as her rules. She just runs a (really) tight ship.
See you soon : )