Policies & Protocols
SCHEDULING
SELF-SCHEDULING
Clients are encouraged to use the self-scheduling feature to book appointments. However, Silk Body Waxing Studio may adjust appointments up to 30 minutes to avoid scheduling conflicts. You will be notified via email or text if your appointment changes.
PREPAYMENT
Silk Body Waxing Studio requires full payment in advance for all appointments to maintain the cancellation policy. No-shows are ineligible for refunds. Alternatively, a full refund or an account credit will be issued if you cancel or reschedule your appointment within 12 hours of its start time.
RESCHEDULING
Clients can reschedule appointments online at any time. Despite this, Silk Body Waxing Studio may need to adjust your rescheduled appointment to accommodate existing bookings and prevent overlaps and scheduling conflicts.
Please refer to the cancellation policy if you need to change or cancel your appointment outside the 12-hour window.
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CANCELLATION POLICY
12-Hour Cancellation/Rescheduling
- If you need to cancel or reschedule your appointment, please give at least 12 hours notice to receive a full refund or reschedule without penalty.
Last-Minute Cancellations/Reschedules
- You are allowed two (2) last-minute cancellations or reschedules per year (with less than 12 hours' notice).
- For the third or any subsequent last-minute cancellation or reschedule, you must book and pay for another service to reschedule without forfeiting your prepayment. This new appointment cannot be canceled or rescheduled more than once.
Missed Appointments
- If you miss your appointment (no-call, no-show), you forfeit your prepayment, and the appointment cannot be rescheduled.
Refunds
- If you cancel or reschedule within 12 hours of your appointment, you're eligible for a full refund or a free reschedule.
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MENSTRUATION/PERIOD POLICY
We understand that managing your monthly cycle can be inconvenient. However, we will accomodate waxing appointments even during this time, provided you use a tampon.
While we will continue to provide you with the same level of care, please be aware that you may experience increased sensitivity due to hormonal changes. We must stay on schedule to maintian our appointment and may be unable to allocate addityional time to accomodate discomfort or increased sensitivity. Pleasae be aware that due to the presence of a tampon, we may not be able to wax you as thoroughly as usual, as it can sometimes interfere with the process.
If you find yourself without a tampon, we can provide one for a small $2 fee. We understand that scheduling your waxing appointment after your cycle has ended may be more comfortable for you. However, we will work with you within these guidelines if you prefer to proceed.
We appreciate your understanding and look forward to helping you feel confident and beautiful during this time of the month.
APPOINTMENTS
Appointments can be conveniently made in advance or same-day, online here, via email, or by phone. For walk-in availability, please call.
APPOINTMENT REMINDERS AND CONFIRMATION
Once you've booked your appointment, you will be sent a confirmation ensuring your scheduled appointment is completed. You will also be sent reminders to make sure you remember your upcoming appointment. All notifications will be sent via email and text. Please call, text, or email if you need more clarity.
APPOINTMENT MODIFICATIONS
To guarantee a seamless experience, please make any changes to your booked services before or during confirmation rather than at your appointment. If you plan to downgrade services, please do so before you arrive. Adding services after confirming may cause time restraints. Once your reservation is confirmed, you can expect to receive said service(s).
WAIT TIME
Kristen kindly requests a 15-minute grace period in the event of any unforeseen delays on her part. Waiting commences from your scheduled appointment time rather than upon arrival. While Kristen is typically punctual, please inform her promptly if you need to cancel or reschedule if she's behind schedule. Your patience is appreciated; thank you.
ARRIVAL/LATENESS
If you're running late, please call ahead to notify and provide Kristen with an estimated arrival time.
If you do arrive for your scheduled appointment but with limited time remaining, Kristen will do her best to provide the service, but it may be rushed or incomplete.
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ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including AmEx
2. Mobile Payment
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698
3. Cash
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COMMUNICATION
We are available during business hours via phone, text, email, website chat, Square Appointments Messenger, and Google Business Listing Chat. Our preferred contact method is through digital channels, but we are happy to engage through traditional phone, text, and email. Please note that our in-person experience takes priority during business hours, which may result in varying response times.
You can call, text, email, or chat with us through the following channels:
Text: 215-687-6698
Phone: 215-687-6698
Email: [email protected]
Web: click the chat box located at the bottom of the screen, on the right
Google: Silk Body Waxing Studio
Square Appointments - download the app in the Apple App Store
