Policies & Protocols
SCHEDULING
SELF-SCHEDULING
Clients are encouraged to use the self-scheduling feature to book appointments. However, Silk Body Waxing Studio may adjust appointments up to 30 minutes to avoid scheduling conflicts. You will be notified via email or text if your appointment changes.
PREPAYMENT
Silk Body Waxing Studio requires full payment in advance for all appointments to maintain the cancellation policy. No-shows are ineligible for refunds. Alternatively, a full refund will be issued if you cancel or reschedule your appointment within 12 hours of its start time.
RESCHEDULING
Clients can reschedule appointments online at any time. Despite this, Silk Body Waxing Studio may need to adjust your rescheduled appointment to accommodate existing bookings and prevent overlaps and scheduling conflicts.
Please refer to the cancellation policy if you need to change or cancel your appointment outside the 12-hour window.
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CANCELLATION POLICY
Canceling/Rescheduling
Please cancel or reschedule your appointment at least 12 hours in advance to receive a full refund or the option to schedule a new appointment.
Rescheduling after this timeframe, but within seven days of the original appointment, you will receive a 50% refund, given in person at your next appointment.
Scheduling outside this timeframe requires self-scheduling.
Canceling after the 12-hour mark without rescheduling will result in a 25% refund.
No-shows forfeit their prepayment and will not be refunded.
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APPOINTMENTS
Appointments can be conveniently made in advance or same-day, online here, via email, or by phone. For walk-in availability, please call.
APPOINTMENT REMINDERS AND CONFIRMATION
Once you've booked your appointment, you will be sent a confirmation ensuring your scheduled appointment is completed. You will also be sent reminders to ensure you remember your upcoming appointment. All notifications will be sent via email and text. Please call, text, or email if you need more clarity.
APPOINTMENT MODIFICATIONS
To guarantee a seamless experience, please make any changes to your booked services before or during confirmation rather than at your appointment. If you plan to downgrade services, please do so before you arrive. Adding services after confirming may cause time restraints. Once your reservation is confirmed, you can expect to receive said service(s).
WAIT TIME
Kristen kindly requests a 15-minute grace period in the event of any unforeseen delays on her part. Waiting commences from your scheduled appointment time rather than upon arrival. While Kristen is typically punctual, please inform her promptly if you need to cancel or reschedule should she run behind schedule. Your patience is appreciated; thank you.
ARRIVAL/LATENESS
If you're running late, please call ahead to notify and provide Kristen with an estimated arrival time.
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ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including AmEx
2. Mobile Payment
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698
3. Cash
