Policies & Protocols

Studio Policies & Booking Terms

Silk Body Waxing Studio is an appointment-based studio. These policies exist to maintain high service standards, punctuality, and a respectful experience for every client. Thank you for reviewing before booking.

Appointments & Booking

Appointments may be booked in advance or same-day.
All appointments are confirmed and gaurenteed only when fully paid.
Appointments are not held, reserved, or placed on the schedule without full payment.
Online availability reflects scheduling capacity, not walk-in availability.

Clients are encouraged to use online self-scheduling for the fastest and most accurate booking experience.

Prepayment & Gaurenteed Availability

Full pyament secures your appointment time and service availability.
Partial payments, deposits, and unpaid holds are not accepted.
Full payment confirms mutual commitment and allows the studio to operate effieicntly and on time.

With proper notice, prepaid appointments may be cancelled or rescheduled according to the cancellation policy below.

Accepted Payment Methods

Online payment through Square
Digital cash payments (CashApp, ApplePay, Venmo, PayPal)
Cash (on-site only)

All payment methods follow the same terms.

Payments are non-refundable, except within the studio’s stated cancellation and rescheduling window.
Choosing cash or digital cash does not change booking terms, refundability, or availability requirements.
Digital cash payments may be made remotely and do not require the client to be on-site.

Booking Without Online Checkout
Clients who prefer not to enter card information online may:

Call the studio to schedule an appointment with full payment made by cash or digital cash at the time of booking.

Appointments will not be scheduled without full payment.

Walk-Ins & Same-Day Requests
Silk Body Waxing Studio is not a walk-in storefront.

Walk-ins and same-day inquiries may occasionally be accommodated when availability allows, but are never guaranteed.
The esthetician may be assisting clients, preparing for services, or briefly away or unavailable between appointments.

To avoid inconvenience, calling ahead before walking in is strongly recommended.

Small Services & Flexible Placement
Face waxing-only services, brow services, and single small-area services are scheduled flexibly.

These services may be moved slightly to align with existing appointments.
Priority is given to longer, immersive services already on the schedule.
Clients will be notified if a small service appointment needs to shift to maintain the flow of the day.

Booking additional services ensures priority placement and a guaranteed start time.

Appointment Communication

Clients receive confirmation upon booking, along with automated email/text reminders.
Please review your services carefully before confirming.
To add or remove services, updates must be made in advance and are subject to availability.

In-studio appointments take priority, so response times to calls, texts, or messages may vary.

Arrival & Grace Period

Appointments are held for 15 minutes past the scheduled start time.
Arrivals beyond this window may result in reduced service time or forfeiture of the appointment.
The full service price still applies for late arrivals.

Cancellations, Rescheduling & Missed Appointments

12+ hours’ notice:

Appointments may be cancelled or rescheduled without any loss of prepayment and are eligible for a full refund.

Less than 12 hours’ notice / No-shows:

All payments are non-refundable due to reserved time.

Monthly Cycle (Intimate, Brazilian & Bikini Services)
Brazilian and bikini waxing services can be performed during your cycle with the following requirements:

A tampon or menstrual cup is required.
Clients without one must purchase a tampon from the studio prior to service.
Services may be declined if proper hygiene cannot be maintained.

Clients experiencing discomfort or heavier flow are encouraged to reschedule for their own comfort.

Studio Access & Location

Silk Body Waxing Studio operates from a second-floor, appointment-based studio, not a traditional retail storefront.
On-site availability is scheduled intentionally to support booked services.

Business Structure & Sustainability
As a small, independent studio, clear structure and shared responsibility are essential. These policies allow Silk Body Waxing Studio to remain consistent, reliable, and sustainable, so clients can continue receiving high-quality care.

Policy Acceptance
Booking, paying for, or receiving services constitutes acknowledgment and acceptance of all studio policies.

Getting In Touch
Clients may contact the studio via text, phone, email, or online chat.
Phone communication is preferred for efficiency, though text, online and email are always welcome. Please note that response times may vary during in-studio appointments.