Policies & Protocols
Welcome to Silk Body Waxing Studio! We're glad you're here. Below are our guidelines and policies to ensure clear communication and a great experience for you, our valued client.
Please take a moment to review and understand the policies regarding appointments, cancellations, late arrivals, rescheduling, no-shows, and any considerations related to your monthly cycle (if applicable). These measures are in place to uphold high service standards and to respect everyone's time. Thank you for your cooperation.
APPOINTMENTS
Booking
Prepayment
Full prepayment is necessary to secure your appointment. Our appointment-only policy helps prevent double bookings and allows us to manage our schedule efficiently. Prepayments are fully refundable with sufficient notice; however, they are non-refundable for missed appointments.
Self-Scheduling
Clients are encouraged to use the self-scheduling feature for appointments. Silk Body Waxing Studio may adjust appointments up to 30 minutes to prevent scheduling conflicts, and you will be notified via email or text if changes occur.
Walk-Ins
Walk-ins are welcome! However, please note that booked appointments take priority. If you decide to walk in, you may need to wait for an available slot.
APPOINTMENT COMMUNICATION
Appointment Notifications and Confirmation Reminders
Clients recieve appointment confirmations upon booking, followed by email and text reminders 24 hours and 2 hours before their appointment. Please call if you need further clarification.
Changing Your Appointment
Please inform us of any service changes when confirming your appointment. If you decide not to proceed with certain services, please remove them from your booking in advance to avoid said charge(s). Adding services may require extra time and is subject to availability. Once confirmed, you'll recieve the services listed in your booking. For any issues with changes, feel free to call for assistance.
CANCELLATIONS & RESCHEDULING
24-Hours Notice
Clients who cancel at least 24 hours in advance will recieve a full refund or may reschedule without any additional fees. Cancellations made with less than 24 hours' notice will forfeit the prepayment.
12-24 Hours Notice
Clients who cancel between 12 and 24 hours prior to their scheduled appointment will receive a 50% refund of their prepayment.
Less Than 12-Hours Notice
Cancellations made with less than 12 hours notice will unfortunately forfeit their prepayment. This includes no-shows.
Exceptional Circumstances
We understand that emergencies may occur. Please contact us as soon as possible to discuss your situation if you need to cancel due to unforseen circumstances. We will do our best to accomodate you.
Rescheduling
Rescheduling is permitted with at least 24 hours' notice. Requests to reschedule with less than 24-hours notice will be considered on a case-by-case basis and may be subject to prepayment forfeiture or a rebooking fee as we do not double-book clients. To reschedule, please schedule a new appointment online or contact the studio for assistance.
Missed Appointments
If you missed your appointment and would like to reschedule, you have two options:
1. You can schedule a new appointment online by self-scheduling and prepaying for the services in full, just like with your original booking. This helps to recover the lost revenue.
2. If you need help rebooking a missed appointment, please contact the studio.
For appointments totaling $100 or more, a rebooking fee of 25% of the original total will be charged. For appointments with services totaling less than $100, a flat rebooking fee of $25 will be charged.
Payments must be made before rescheduling and can be processed through CashApp, Venmo, or Apple Pay. Kristen or a member of the reception team will be available to assist you with the rebooking process.
Late Arrivals
If you are running late, please let us know. If you arrive 15 minutes or more late, your service may need to be shortened or rescheduled. While we will do our best to accommodate you, please note that the full price will still apply. Thank you for your understanding.
Wait Time
We aim to be punctual, but unexpected delays can occur. Please allow a 15-minute grace period from your scheduled appointment time. If Kristen is behind more than 15 minutes and you must cancel or reschedule, please tell her directly as soon as possible. Thank you!
MONTHLY CYCLE
We accommodate Brazilian waxing appointments during your monthly. Here are some key points for a comfortable experience:
Hygiene: Use a tampon or menstrual cup; we can provide a tampon if needed.
Communication: Please inform your esthetician upon arrival so she can make any necessary adjustments to your appointment.
Sensitivity: Hormonal changes can increase sensitivity. Unfortunately, we cannot extend your appointment due to this sensitivity; we must stay on schedule and respect everyone's time.
Thoroughness: Increased sensitivity may affect the waxing process and thoroughness of hair removal, especially with a tampon in place.
While we prefer appointments after your cycle ends for a more comfortable experience, we're here to assist you whenever you choose to come, no matter the time of the month!
_____________________________________________________________________________________________________________________________
ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including American Express (Insert, swipe, tap)
2. Mobile Payments
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698 (phone-to-phone)
3. Cash
_____________________________________________________________________________________________________________________________
Getting In Touch
You can call, text, email, or chat with us through the following channels:
Phone/Text: 215-687-6698
Email: [email protected]
Website Chat: Click the chat box in the bottom right corner of our website.
Google Business Chat: Search for "Silk Body Waxing Studio"
Square Appointments Messenger - Download the app from the Apple App Store (or Google Play)
We prefer digital communication and client correspondence via text or chat; however we are happy to connect by phone or email. Please understand that in-person appointments take priority, which may cause response times to vary.
Please take a moment to review and understand the policies regarding appointments, cancellations, late arrivals, rescheduling, no-shows, and any considerations related to your monthly cycle (if applicable). These measures are in place to uphold high service standards and to respect everyone's time. Thank you for your cooperation.
APPOINTMENTS
Booking
- Appointments can be made in advance or same-day, either online here, via email, or by phone.
- For walk-in availability, please call ahead.
Prepayment
Full prepayment is necessary to secure your appointment. Our appointment-only policy helps prevent double bookings and allows us to manage our schedule efficiently. Prepayments are fully refundable with sufficient notice; however, they are non-refundable for missed appointments.
Self-Scheduling
Clients are encouraged to use the self-scheduling feature for appointments. Silk Body Waxing Studio may adjust appointments up to 30 minutes to prevent scheduling conflicts, and you will be notified via email or text if changes occur.
Walk-Ins
Walk-ins are welcome! However, please note that booked appointments take priority. If you decide to walk in, you may need to wait for an available slot.
APPOINTMENT COMMUNICATION
Appointment Notifications and Confirmation Reminders
Clients recieve appointment confirmations upon booking, followed by email and text reminders 24 hours and 2 hours before their appointment. Please call if you need further clarification.
Changing Your Appointment
Please inform us of any service changes when confirming your appointment. If you decide not to proceed with certain services, please remove them from your booking in advance to avoid said charge(s). Adding services may require extra time and is subject to availability. Once confirmed, you'll recieve the services listed in your booking. For any issues with changes, feel free to call for assistance.
CANCELLATIONS & RESCHEDULING
24-Hours Notice
Clients who cancel at least 24 hours in advance will recieve a full refund or may reschedule without any additional fees. Cancellations made with less than 24 hours' notice will forfeit the prepayment.
12-24 Hours Notice
Clients who cancel between 12 and 24 hours prior to their scheduled appointment will receive a 50% refund of their prepayment.
Less Than 12-Hours Notice
Cancellations made with less than 12 hours notice will unfortunately forfeit their prepayment. This includes no-shows.
Exceptional Circumstances
We understand that emergencies may occur. Please contact us as soon as possible to discuss your situation if you need to cancel due to unforseen circumstances. We will do our best to accomodate you.
Rescheduling
Rescheduling is permitted with at least 24 hours' notice. Requests to reschedule with less than 24-hours notice will be considered on a case-by-case basis and may be subject to prepayment forfeiture or a rebooking fee as we do not double-book clients. To reschedule, please schedule a new appointment online or contact the studio for assistance.
Missed Appointments
If you missed your appointment and would like to reschedule, you have two options:
1. You can schedule a new appointment online by self-scheduling and prepaying for the services in full, just like with your original booking. This helps to recover the lost revenue.
2. If you need help rebooking a missed appointment, please contact the studio.
For appointments totaling $100 or more, a rebooking fee of 25% of the original total will be charged. For appointments with services totaling less than $100, a flat rebooking fee of $25 will be charged.
Payments must be made before rescheduling and can be processed through CashApp, Venmo, or Apple Pay. Kristen or a member of the reception team will be available to assist you with the rebooking process.
Late Arrivals
If you are running late, please let us know. If you arrive 15 minutes or more late, your service may need to be shortened or rescheduled. While we will do our best to accommodate you, please note that the full price will still apply. Thank you for your understanding.
Wait Time
We aim to be punctual, but unexpected delays can occur. Please allow a 15-minute grace period from your scheduled appointment time. If Kristen is behind more than 15 minutes and you must cancel or reschedule, please tell her directly as soon as possible. Thank you!
MONTHLY CYCLE
We accommodate Brazilian waxing appointments during your monthly. Here are some key points for a comfortable experience:
Hygiene: Use a tampon or menstrual cup; we can provide a tampon if needed.
Communication: Please inform your esthetician upon arrival so she can make any necessary adjustments to your appointment.
Sensitivity: Hormonal changes can increase sensitivity. Unfortunately, we cannot extend your appointment due to this sensitivity; we must stay on schedule and respect everyone's time.
Thoroughness: Increased sensitivity may affect the waxing process and thoroughness of hair removal, especially with a tampon in place.
While we prefer appointments after your cycle ends for a more comfortable experience, we're here to assist you whenever you choose to come, no matter the time of the month!
_____________________________________________________________________________________________________________________________
ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including American Express (Insert, swipe, tap)
2. Mobile Payments
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698 (phone-to-phone)
3. Cash
_____________________________________________________________________________________________________________________________
Getting In Touch
You can call, text, email, or chat with us through the following channels:
Phone/Text: 215-687-6698
Email: [email protected]
Website Chat: Click the chat box in the bottom right corner of our website.
Google Business Chat: Search for "Silk Body Waxing Studio"
Square Appointments Messenger - Download the app from the Apple App Store (or Google Play)
We prefer digital communication and client correspondence via text or chat; however we are happy to connect by phone or email. Please understand that in-person appointments take priority, which may cause response times to vary.
