Policies & Protocols
SCHEDULING
PREPAYMENT
Full prepayment is required for all appointments, to maintain the no-show, rescheduling, cancellation policy. If you do not show for your appointment, reschedule or cancel outside of the allotted time frame, your prepayment will not be refunded.
*Prepayments are refundable up to 12 hours before your scheduled appointment.
SELF-SCHEDULING
Clients are encouraged to self-schedule, however, your appointment may be moved up or down, 5-30 minutes, to avoid scheduling conflicts. If any changes are made to your appointment, you will be notified via email and/or text.
RESCHEDULING
Your rescheduled appointment may be adjusted to accommodate the existing schedule and/or to avoid overlap. If your rescheduled appointment conflicts with the schedule, your appointment may be adjusted for time.
LAST MINUTE CANCELLATIONS/RESCHEDULING, NO CALL, NO SHOWS
Rescheduling: please reschedule no later than 12 hours prior to your appointment to ensure a full refund, otherwise you forfeit your full prepayment. An exception will be made for making and rescheduling a same day appointment.
50% of your prepayment will be applied to your rescheduled appointment.
Cancellation: please cancel no later than 12 hours prior to your appointment to ensure a full refund, otherwise your prepayment will be forfeited.
No Call-No Show: You forfeit your prepayment.
It is understood that "life happens", however, Kristen asks for courteousness when scheduling. Your scheduled appointment is booked for you and you only.
_____________________________________________________________________________________________________________________________
CANCELLATION POLICY
Silk Body Waxing Studio asks that you only book appointments you can commit to, otherwise, you will be held responsible for the associated charges.
Please note: If, for any reason, you are unable to make your appointment through no fault of Kristen or Silk Body Waxing Studio, consideration will not be given. You will forfeit your prepayment deposit. If you are unsure of your ability to show, day-of scheduling may be a better option instead of future booking. In the event you are running late, please call to notify.
_____________________________________________________________________________________________________________________________
APPOINTMENTS
Appointments can be made days in advance or same-day, at any time. Appointments can be made conveniently online here or via email or phone. For walk-in availability, please call.
APPOINTMENT MODIFICATIONS
DOWNGRADING
If you need to change any services, (lesser in value and/or time) please do so upon receiving your confirmation, NOT at the time of your arrival. To downgrade services, you will be expected to comply with the already scheduled service sum, unless substituting a service in equal amount of time and price.
UPGRADING
If you would like to add service(s) to your appointment post-confirmation, it may or may not be possible due to time restraints. Feel free to ask.
SUBSTITUTIONS
"Instead of _____________, can I get _____________ done instead?"
Certainly, as long as it's a service of equal value and time.
APPOINTMENT CONFIRMATION
Before your appointment, you will receive an appointment confirmation either via email or text. If you have any questions or are unsure about what you've scheduled, feel free to call or email to get clarity. After confirming or after the 12 hour mark, your services are set and may or may not be altered upon the time of your arrival.
WAIT TIMES
Please be aware that timing can sometimes be an uncontrollable factor in appointment based business, therefore, waiting may be inevitable. Your patience is appreciated, however, if you've arrived at your appointment and feel waiting has infringed upon your schedule, please allow 20 minutes after your scheduled time. After 20 minutes, you may reschedule with no cancellation fee. Kristen is usually very punctual, but if time slips away, feel free to be vocal about your wait time. Leaving without proper notice constitutes a cancellation. (Wait time begins after your scheduled appointment time, not at the time of your arrival.)
_____________________________________________________________________________________________________________________________
CONSIDERATIONS & ETIQUETTE
***LADIES***
Please take your menstrual cycle into consideration before booking a Brazilian wax appointment. Kristen will not render BRAZILIAN services to clients who are on their cycle. Please consider your cycle and schedule your appointment accordingly.
ARRIVAL
Due to limited space and seating, please arrive at your exact appointment time. If you're running late, please aim to arrive no later than 15 minutes after your scheduled appointment time.
Silk prides itself on client comfort, consistency and punctuality. As timing is everything, arriving too early or too late for your appointment may infringe upon another clients' appointment.
If you're running late, please call ahead to let Kristen know, if not, you may lose your appointment. Arriving too late could result in a canceled appointment.
HAIR LENGTH
The appropriate length is roughly 1/4 inch = a grain of rice.
_____________________________________________________________________________________________________________________________
ACCEPTED FORMS OF PAYMENT
Full prepayment via
1. Square
2. Venmo, CashApp, or Zelle
Venmo: SilkBodyWaxing-Studio | CashApp: $SilkBodyWaxing-Studio | Zelle: 215-687-6698
