Policies & Protocols
Please review the following policies on bookings, cancellations, late arrivals, rescheduling, no-shows, and (if applicable) your monthly cycle. These help to to maintain high service standards and respect everyone's time. Thank you for understanding.
APPOINTMENTS
Booking
Prepayment
Full prepayment is required to book. With enough notice, it's fully refundable, but missed appointments are non-refundable.
Self-Scheduling
Clients are encouraged to use the self-scheduling feature for booking appointments. Your appointment may be adjusted by up to 30 minutes to avoid scheduling conflicts, and you'll be notified by email or text if any changes are made.
Walk-Ins
Walk-ins are welcome! However, please note that booked appointments take priority. If you decide to walk in, you may need to wait for an available slot.
APPOINTMENT COMMUNICATION
Appointment Notifications and Confirmation Reminders
You'll receive a confirmation when you book, plus email and text reminders 12-24 hours and 2 hours before your appointment. Call us if you have questions.
Changing Your Appointment
Please update your booking in advance if you need to add or remove services to avoid unwanted charges. Added services may require extra time and are subject to availability. Once confirmed, your appointment will include only the services listed. For assistance with changes, please call.
REFUND & CANCELLATION POLICY
24+ Hours' Notice
Life Happens
We understand unexpected situations can come up. If something urgent prevents you from making your appointment, please reach out as soon as you can. While we'll do our best to work with you, our cancellation policy still applies.
Rescheduling
Late Arrivals
If you're running late, please let us know. Arrivals 15+ minutes late, may require shortening or rescheduling your service. The full service price still applies.
Wait Time
We aim to stay on schedule, but delays can occasionally happen. Please allow a 15-minute grace period from your appointment time. If we are running more than 15 minutes behind and you need to cancel or reschedule, please notify Kristen directly.
MONTHLY CYCLE
We can perform Brazilian waxing during your period.
Hygiene: Use a tampon or menstrual cup (tampons available upon request).
Communication: Let your esthetician know upon arrival so adjustments can be made.
Sensitivity: Hormonal changes may increase discomfort; appointments cannot be extended, as we must stay on schedule.
Thoroughness: Sensitivity and tampon use may affect the completeness of hair removal.
While we recommend booking after your cycle for comfort, we're happy to serve you at anytime of the month.
_____________________________________________________________________________________________________________________________
ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including American Express (Insert, swipe, tap)
2. Mobile Payments
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698 (phone-to-phone)
3. Cash
_____________________________________________________________________________________________________________________________
Getting In Touch
You can call, text, email, or chat with us through the following channels:
Phone/Text: 215-687-6698
Email: [email protected]
Website Chat: Click the chat box found in the bottom right corner of your screen, below.
Google Business Chat: Search "Silk Body Waxing Studio"
Square Appointments Messenger - Download the app from the Apple App Store (or Google Play)
We prefer digital communication and client correspondence via text or chat; however we are happy to connect by phone or email. Please understand that in-person appointments take priority, which may cause response times to vary.
APPOINTMENTS
Booking
- Appointments can be made in advance or same-day, either online or by phone.
- For walk-in availability, please call ahead.
Prepayment
Full prepayment is required to book. With enough notice, it's fully refundable, but missed appointments are non-refundable.
Self-Scheduling
Clients are encouraged to use the self-scheduling feature for booking appointments. Your appointment may be adjusted by up to 30 minutes to avoid scheduling conflicts, and you'll be notified by email or text if any changes are made.
Walk-Ins
Walk-ins are welcome! However, please note that booked appointments take priority. If you decide to walk in, you may need to wait for an available slot.
APPOINTMENT COMMUNICATION
Appointment Notifications and Confirmation Reminders
You'll receive a confirmation when you book, plus email and text reminders 12-24 hours and 2 hours before your appointment. Call us if you have questions.
Changing Your Appointment
Please update your booking in advance if you need to add or remove services to avoid unwanted charges. Added services may require extra time and are subject to availability. Once confirmed, your appointment will include only the services listed. For assistance with changes, please call.
REFUND & CANCELLATION POLICY
24+ Hours' Notice
- Cancel or reschedule at least 24 hours before your appointment = Full refund or fee-free reschedule.
- Prepayment is non-refundable.
Life Happens
We understand unexpected situations can come up. If something urgent prevents you from making your appointment, please reach out as soon as you can. While we'll do our best to work with you, our cancellation policy still applies.
Rescheduling
- Rescheduling is fee with 24 hours' notice.
- Less than 24-hours notice may result in forfeiting your prepayment or paying a rebooking fee, as we do not double-book clients.
- To reschedule, please book online or contact the studio for assistance.
Late Arrivals
If you're running late, please let us know. Arrivals 15+ minutes late, may require shortening or rescheduling your service. The full service price still applies.
Wait Time
We aim to stay on schedule, but delays can occasionally happen. Please allow a 15-minute grace period from your appointment time. If we are running more than 15 minutes behind and you need to cancel or reschedule, please notify Kristen directly.
MONTHLY CYCLE
We can perform Brazilian waxing during your period.
Hygiene: Use a tampon or menstrual cup (tampons available upon request).
Communication: Let your esthetician know upon arrival so adjustments can be made.
Sensitivity: Hormonal changes may increase discomfort; appointments cannot be extended, as we must stay on schedule.
Thoroughness: Sensitivity and tampon use may affect the completeness of hair removal.
While we recommend booking after your cycle for comfort, we're happy to serve you at anytime of the month.
_____________________________________________________________________________________________________________________________
ACCEPTED FORMS OF PAYMENT
1. All major credit and debit cards, including American Express (Insert, swipe, tap)
2. Mobile Payments
Venmo: SilkBodyWaxing-Studio
CashApp: $SilkBodyWaxing-Studio
Zelle: 215-687-6698
PayPal: 215-687-6698
ApplePay: 215-687-6698 (phone-to-phone)
3. Cash
_____________________________________________________________________________________________________________________________
Getting In Touch
You can call, text, email, or chat with us through the following channels:
Phone/Text: 215-687-6698
Email: [email protected]
Website Chat: Click the chat box found in the bottom right corner of your screen, below.
Google Business Chat: Search "Silk Body Waxing Studio"
Square Appointments Messenger - Download the app from the Apple App Store (or Google Play)
We prefer digital communication and client correspondence via text or chat; however we are happy to connect by phone or email. Please understand that in-person appointments take priority, which may cause response times to vary.
